Orders & Shipping


Which methods of payment does coravin.nl accept?

We accept payment via MasterCard, VISA, Discover Card, American Express, PayPal. We do not accept cheques or cash. Please note that we only accept one form of payment per order.

Will I get an email confirmation for my order?

Yes. Within minutes of placing an order, you will receive a confirmation sent to the email address that you provided.

How do I change or cancel my order?

Orders cannot be cancelled or changed once they have been placed. However, we do accept returns of the Coravin System, subject to our Return Policy.

Contact Coravin Customer Service for assistance on csr_eu@coravin.com

I didn’t get an order confirmation number, but I see a charge on my credit/debit card, what do I do?

If you see a charge on your card but the order did not go through (you were not shown an order confirmation number), it is likely a pending virtual charge or hold that was generated when you attempted to submit your order. This will drop off of your statement within a few days. However, if you are concerned, we recommend calling your bank or Credit Card Company or contacting Coravin Customer Service on csr_eu@coravin.com or +31 20 820 3848.

Who is eligible to make a purchase on this site?

You must be at least 18 years of age to make a purchase on www.coravin.nl. If you are under the age of 18, you should use this website only with the involvement of a parent or guardian.

I received an error message when trying to check out. What does this mean?

The majority of errors that you see during checkout will be displayed on the screen in red. The most common errors are for an incorrect billing address, or declined credit card.

How can I track my order?

1.) Shipment confirmation email: Once your order has been shipped, we will notify you via e-mail of the shipment status. This e-mail will also provide you with tracking information and the ability to access the status of your order from the convenience of your computer.

2.) My Account: You can also check your order status from the site – log into your Coravin Account, and you will find your tracking number with your order information.

What is your shipping policy?

Orders placed by 12pm CET on business days (Monday to Friday, excluding public holidays) are usually processed and shipped that day. A shipping confirmation email will be sent once the order has left our facility. Coravin uses every reasonable effort to process your order in accordance with the estimated shipping date, however we will not be held responsible for any delays in processing your order. We ensure shipments are in compliance with all guidelines and regulations set forth by government guidelines and ship by the carrier designated by Coravin.

Do you ship internationally?

If you are interested in shipping to locations in EUROPE, please contact our Customer Service team in our Amsterdam office at +31 20 820 3848. Or, you can order directly in-country on the following websites:

http://www.coravin.fr/
http://www.coravin.co.uk/
http://www.coravin.de/
http://www.coravin.com.es

Delivery Time

Because international shipments are inspected by customs, we cannot predict how long a shipment will take to go through the clearance process. In general, international deliveries can take 7-10 business days to arrive at their destination.

Can I change my shipping options after my order has been placed?

No, we are not able to change or cancel any order once it has been placed. Please be sure to review your order details at checkout before submitting the order.

Contact Us +31 20 820 3848
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